fv7's Privacy Policy
How your personal information is collected, processed, and kept secure — your privacy is fully protected at fv7.
Introduction and Scope
This Privacy Policy ("Policy") governs the collection, processing, and protection of information between the organization operating the fv7 platform ("we", "our", "fv7") and all individuals using our services ("you", "user").
When you use fv7's website, mobile app, or any other digital service, you agree to the terms of this Privacy Policy. We handle your personal information with the highest level of security and care, and we do not sell or transfer it to any unauthorized third parties.
Our services are for people aged 21 and above only. If we become aware of any information belonging to a minor, we will delete it immediately.
Data Collection
What Types of Information We Collect
During registration and use of fv7's services, we may collect the following types of information:
- Identity Information: Your full name, date of birth, nationality, and identification details (such as your national ID number — for verification purposes only).
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, or Rocket account details, transaction history, and payment records.
- Account Usage Information: Login history, game play records, betting history, and session data.
- Device and Technical Information: IP address, browser type, device ID, operating system, and cookie data.
- Communication Records: Records of conversations with our support team via live chat or email.
How We Collect Information
We collect information in the following ways:
- Direct Collection: Through registration forms, identity verification processes, and at the time of payment transactions.
- Automatic Collection: While you browse our site, through cookies, web beacons, and similar technologies.
- Through Third Parties: From payment providers (bKash, Nagad, Rocket) and identity verification services.
Use of Information
How We Use Your Information
fv7 uses your information only for the following legitimate purposes:
- Account Management: To create, verify, maintain, and secure your account.
- Service Delivery: To smoothly operate casino games, sports betting, live casino, and other services.
- Financial Transactions: To process deposits, withdrawals, and bonuses.
- Communication: To send account-related notifications, important updates, and provide support services.
- Security and Fraud Prevention: To protect accounts, detect suspicious activity, and meet legal obligations.
- Responsible Gaming: To monitor signs of gaming addiction and, where needed, set limits or provide self-exclusion services.
- Service Improvement: For analysis to improve the platform's functionality, design, and user experience.
- Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory bodies.
Data Sharing
When Information Is Shared with Third Parties
fv7 may share information with the following parties in specific circumstances and under strict controls:
- Payment Providers: With payment processors such as bKash, Nagad, and Rocket — only the information necessary to complete a transaction is shared.
- Identity Verification Services: With authorized verification services to complete the KYC process.
- Game Providers: With game partners such as Pragmatic Play and Spribe — only the limited information necessary to operate gaming services.
- Legal Authorities: Only the relevant information is provided when required by a court order or valid legal process.
- Technology Service Providers: For hosting, cybersecurity, and analytics services — these providers are contractually bound to uphold our privacy standards.
In each of the cases listed above, only the minimum necessary information is shared, and every third party is contractually bound to comply with our privacy standards.
Data Security
How We Keep Your Information Secure
fv7 employs industry-standard technical and administrative measures to keep your personal and financial information secure:
- SSL/TLS Encryption: All data transfers between you and our servers are secured with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information — especially payment and identity data — is kept in encrypted format.
- Access Controls: Only authorized personnel can access your information, and only when required for specific job functions.
- Firewall and Intrusion Detection: Advanced firewalls and real-time monitoring systems are in place to prevent cyberattacks.
- Regular Security Audits: Regular audits and penetration testing are conducted to ensure the effectiveness of security measures.
- Two-Factor Authentication: Two-factor authentication applies to sensitive account changes or large transactions.
Please note that complete security on the internet cannot be guaranteed. We take every precaution, but the risk of unauthorized access cannot be entirely eliminated.
Data Retention Period
We retain your information only for as long as it is needed for the original purpose of collection, or for the period required by applicable law. Even after an account is closed, certain information may be kept for a specified period due to legal or regulatory requirements, after which it is securely deleted.
Cookies and Tracking
Cookie Policy
fv7 uses cookies and similar technologies to improve the user experience and ensure service quality.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and process payments. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings (such as language and display preferences) and to provide a personalized experience.
Analytics Cookies
These cookies are used to monitor site usage, measure performance, and identify areas for improvement. The data collected is generally analyzed in anonymous and aggregated form.
Your Rights
Your Rights Under Data Protection
You have the following rights regarding your personal information. Contact us to exercise these rights:
- Right of Access: You can find out what information we hold about you and how it is being used.
- Right to Rectification: If there are errors or inaccuracies in your information, you can request that they be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Object to Processing: You can object to marketing communications or profiling.
- Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.
- Right to Complain: If you have concerns about how your information is being processed, you have the right to lodge a complaint with the relevant authority.
To exercise your rights, email [email protected] or contact our 24/7 live chat support. We will respond to your request within a reasonable time.
Protection of Minors
Protection of Minors' Information
fv7's services are for people aged 21 and above only. We do not knowingly collect any personal information from minors.
We conduct an age verification process at the time of registration. If we learn that a user is under 21, we will immediately close their account and delete the associated information.
If you believe that a minor in your family is using fv7, please let us know at [email protected].
Responsible Gaming and Use of Information
fv7 is committed to responsible gaming. We may analyze data about your gaming patterns to identify signs of potential problems and provide assistance where needed. This analysis is done for your protection.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Contact
Changes to This Policy
fv7 may update this Privacy Policy from time to time. If changes are made, we will note the updated date on this page and, where necessary, send a notification to your registered email.
For significant changes, we will notify you with sufficient notice before they take effect. Continuing to use the platform after the updated policy takes effect means you agree to the new policy.
International Data Transfers
Some of our service providers may be located in other countries. For such international data transfers, we ensure that the receiving party provides a level of data protection equivalent to this policy and that appropriate contractual safeguards are in place.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please use the following contact methods:
- Email: [email protected]
- Live Chat: 24/7 live chat support available in Bengali
We will endeavor to fulfill any privacy-related request as quickly as possible and within the timeframes set by legal guidelines.